Support
Most questions are answered below. If yours is not, write to us — a real person reads the inbox and replies, usually within two working days.
Contact
Email is the only channel we run, deliberately — it keeps everything in one place and means nothing gets lost in a chat queue.
Helpful things to include: the page you were on, your browser and version, your device, and what you expected to happen instead. Please do not send us personal details we have not asked for — we do not need them and would rather not hold them.
Common questions
No. There is no deposit, no purchase, no wager and no payout. Virtual coins cannot be bought with real currency, cannot be exchanged for it, and cannot be transferred anywhere. The site is a social game for entertainment purposes only.
Nowhere — they are recreated from scratch. The balance lives only in the open page, so a reload, a tab close or a browser restart returns you to the starting 250 coins. Nothing about your play is stored on a server.
That is the game working as intended: once your balance falls below the ten-coin spin cost, spinning stops and a message explains why. Press Refill pouch and you are back to 250 free coins immediately, as often as you need.
Genuinely random. Each reel independently draws a stop position from a weighted symbol strip using the browser's own random number generator, and the landed combination is then measured against the published paytable. No result is predetermined and no spin is nudged.
Because we would rather maintain one machine well than twenty badly. The Acorn Vault gets all of our attention, and the homepage and its own page are simply two places to reach the same game.
Eighteen or over, everywhere. Gameburrow is intended exclusively for adults, and we ask anyone younger to leave the site.
Yes. The reels, controls and paytable are all built to resize down to small screens, and the menu collapses into a single button. Any modern mobile browser with JavaScript enabled will run it.
Almost always a JavaScript issue: check that scripts are enabled for the site, disable any aggressive content blocker for this domain, and refresh. If the problem persists, write to us with your browser name and version and we will take a look.
You can write to us about that too, and nobody will try to keep you here. Our responsible play page is the best place to start.